Questions & Answers

For Owners

What makes FPM different?

A: You will notice the difference with your first interaction at Fowler. From our quarterly strategy sessions and alignment meetings to our responsiveness, and willingness to help. There will be no doubt you have selected the right firm to help meet your real estate goals

Why should I choose FPM?

Our owner, Blake Fowler, spent over 5 years listening to investor’s concerns on operations and management and worked diligently to create the best system to maximize returns on assets in our care while ensuring quality client and resident experience. Including our Worry-Free Guarantee System which aligns our goals with yours making sure you only pay for services you receive.

I need management services, what is the best way to get started?

The first step is to schedule a introduction meeting which can be done by clicking here and telling us a little bit about your needs or calling 972-460-6654 x105

What does the onboarding process look like?

After the introduction meeting, our team will perform a full analysis of the property to provide a proposal outlining recommended fees and services. Once the proposal is approved the next step is a strategy meeting to hammer out details at which point our team will get to work with build out and transition.

When can I expect my financial statements?

FPM offers monthly, bi-monthly, and quarterly statement processing options. These statements are sent out between the 1st and the 15th of each month.

Can I pull my own property reports?

Yes, our Owner Portal allows 24/7 access to financials, reports, and all property related documents.

For HOA’s

What options do we have to submit payments for dues and assessments?

All owners will have access to their own resident portal which will allow for online payment using EFT, credit card. If these are not an option we have payment by mail options also.

What does the financial report package look like and are they accurate?

Fowler has a dedicated team for bank reconciliations, payables, receivables, and statement processing ensuring everything is accurate and up to date. Contact us today and we can provide a sample report package for your review!

I’m on the board and this feels like more of a full time position than a volunteer position?

Having FPM manage your community takes the headache out of day to day operations and gives you the tools to still access important information at the click of a mouse.

For Tenants and Residents 

How much is the application cost?

$75, all application fees are non-refundable.

What’s the rental criteria to lease at a Fowler managed property?

Rental criteria will vary at each property. You can review the rental criteria by requesting an application link from your agent or clicking here. You will need to select a property and click “apply now” to view the criteria pertaining to your selection.

How long does it take for an application to process?

3 to 5 business days, so long as you have provided all the required documentation. You can monitor status updates using the AppFolio portal or by reaching out to your agent.

Who needs to fill out an application?

Anyone over the age of 18 that will be living at the property. 

Am I able to complete written application?

You can reach out to your agent to request a printable application.

When do I pay my deposit?

The deposit is due within 24 hours of signing the lease.

Otherwise, the property listing will be active and we will continue to accept applications until the deposit is paid.

When do I pay my first month's rent?

Your first months rent is due a week prior to move-in via certified funds (cashiers check or money order) or via our online portal.

Keys will be delivered once the first month’s rent payment is paid and cleared. 

When do I get keys to my unit?

On the move in date listed in your lease and after the deposit and first months’ rent have been paid and cleared. Our Move-In Coordinator will reach out to schedule a date and time for key pickup at least 72 hours prior.

I just moved in and there are some charges that I don’t understand in my Resident Portal and some that even say “PAST DUE”, what is this?

Your move-in fees are outlined in your lease contract.

How can I get in touch with my property manager?

Use the online Resident Portal for quickest response. Otherwise, the contact information, including phone number and email address, were listed on your “Welcome Email” from our move-in coordinator.

How can I schedule an appointment to come into the office?

Submit a request in the resident portal or email your property manager directly.

How do I submit a maintenance request?
How long does it take to get a response to my request?

We aim to respond to maintenance requests within 24-48 hours.

How can I ensure that my request is resolved in the quickest way possible?

Submit your request via the Resident Portal and clearly identify the issue and include photos.

I have a maintenance emergency, what do I do?

You can contact the office during business hours for emergency maintenance at 972-460-6654. For any after-hours emergencies you can contact 972-460-8163, please note the after-hours emergency line is not monitored during business hours.

What is considered a tenant or resident responsibility? Under what circumstances would I be charged for a maintenance item?

Your lease contract outlines all tenant responsibilities.

Can I pay rent online and / or in person?

Yes, we accept credit card, debit card, ACH, and PaySlip at participating locations.

What happens if I’m late on rent?

If your rent payment is delayed, there may be a late fee assessed per the terms of your lease. It is important that you communicate with your property manager so we can work together on finding a solution.

I would like to add / remove someone from the lease, what is the process for this?

Review your lease for terms pertaining to tenant change. Tenant change fee may apply.

The term of my lease is expiring soon, what is the move out process?

A 60-day notice of non-renewal is required in the portal. Move out process terms can be found in your lease.

I recently moved out of a Fowler managed property, when will I get my security deposit back?

The security deposit is refunded within thirty (30) days after you have moved out, turned your keys in and provided a forwarding address to management.

Rental Management

Our tested and proven systems and stratigies remove the stress of daily management while keeping you in touch.

HOA Management

FPM supports and services HOA’s of all sizes. Regardless of your HOA’s needs or goals, we have a solution that fits.

Sales & Leasing

Our sales and leasing services are provided through Fowler Real Estate Group, you can count on Fowler for exceptional service.

Questions & Answers

You have questions and we have answers, here are some of the most commonly asked questions. 

Our Story

Our story is interesting and simple, we are here to serve you and your real estate needs.

Our Team

Our team of highly qualified real estate professionals, property managers and digital marketing experts are industry leaders.

Testimonials

We lean into difficultly and listen, then move forward to improve the quality of our clients lives, here is what they are saying about us.

Contact Us

If you are a tenant or an investor, or anything in between, we are waiting to hear from you via text, phone or email!